Help Center

Yes, we do ship meat products (Zabiha Halal Meat & Sea Food) out of Illinois 

All of our Red Meat products (Lamb, Beef and Goat) and Organic Chicken are 100% Zabiha Halal. Please email us at info@mirchimasalay.com to receive a copy of certifications. 

Meat order is non-refundable. Once order is confirmed and meat is processed, the customer is responsible for the charges.

Yes, we deliver all over USA(except Hawaii, Alaska & Puerto Rico)/Canada.

All the deliveries in Illinois are free of charge. If you see any charges for delivery in Illinois please let us know and we will waive it, please send an email on info@mirchimasalay.com if you need further assistance.

Frozen items are shipped in thermal insulated boxes with cold bricks to maintain the cold temprature.

1. Select your products & add it to your cart

2. Pick your Date & Time for delivery (Only for Illinois residents). All orders for  states except Illinois will be shipped within 48-72 hours ( based on respective regions)

3. We don't send any order updates, unless there is a delay on the day of delivery

Once an order has been finalized through the checkout process, the products themselves cannot be modified or added.  Please send an e-mail on info@mirchimasalay.com for order updates, and we will update your order on our end.

We cannot process order updates within 24 hours of delivery time. 

(For order status/updates, e-mail info@mirchimasalay.com. 

-Due to the current COVID-19 pandemic, we are suspending product returns . If you cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee on Product cost before credit is issued. 

-Meat/Sea Food orders are non-refundable. 

-We are not responsible for lost packages from your porch. Once the package is dropped off, and tracking shows a confirmed delivery, Mirchimasalay is not responsible for the package from there on. If packages go missing on the property, please ask for a signature confirmation upon delivery. Order updates can only be made 48 hours prior to the order delivery date. 

-Items will only be delivered to doorman/security of your building or to the door step. We are unable to deliver to a car or garage due to liability reasons. 

-Please inform us of any discrepancies with your order within within 24-48 hours of the delivery, any discrepancies won't be accepted after 24-48 hours of the deliver. Thank you for shopping with Mirchimasalay.

CANCELLATION FEE:

There is a cancellation fee of 20% off total product cost.

• Mirchimasalay will refund the item value if no substitution is found.

• Mirchimasalay will substitute at no additional cost to customer with higher value or larger quantity item if the exact item was not found.

• Mirchimasalay will substitute with another brand of higher value or larger quantity when the ordered brand is not available

• Note: We have no affiliation with any brand and we don't swap items to promote one brand over another.

• We love our customers and would be happy to refund for any inconvenience caused due to this substitution policy.

All orders are dispatched from our facility that is based in Illinois. We use FedEx & UPS courier services to deliver your order.

Once your order is dispatched you'll receive an email from Mirchimasalay.com containing your tracking number and the assigned courier who will deliver your order.  You will also receive updates throughout the transit (packaged left IL, out for delivery, delivered) If you don't receive this email  contact Mirchimasalay.com using  email at info@mirchimasalay.com

All ordered placed before 12:00 pm will be delivered on the same business day (Only for Illinois). All orders placed after 12:00 PM will be delivered on the following day. For any questions please email us on info@mirchimasalay.com.

All orders except Illinois will be shipped within 48-72 hours. 

Local Delivery (Chicago, IL & surrounding suburbs)

• Local orders are delivered on the following day between 6pm-11pm
• If you want your items delivered on a specific day, please send us an email with your order number and the day you would like your items to be delivered.

Out of State shipping (Non-IL),

• Order shipping out of Illinois can take up to 1-3 business days. 
• Shipping time might vary depending on location, shipment method and other factors.
• We will provide you a tracking info once your items are shipped.
• If it is an overnight, then it can be shipped between Monday and Thursday after initial processing time)
• Packages are shipped during following days in below regions,

-NORTHEAST(PA,NY,VT,NH,MA,CT,NJ,RI,NE)-MONDAY TO WEDNESDAY

-EAST NORTH CENTRAL (WI,IL,IN,OH,MI)-MONDAY TO WEDNESDAY

-WEST NORTH CENTRAL(ND,SD,NE,KS,MN,IA,MO)- MONDAY TO TUESDAY

-SOUTHATLANTIC(WV,DC,VA,NC,SC,GA,FL)- MONDAY TO TUESDAY

-EASTSOUTHCENTRAL (KY,TN,AK,MS)- MONDAY TO TUESDAY

-WESTSOUTHCENTRAL (AR,LA,OK,TX)- MONDAY TO TUESDSY

-WEST(MT,ID,WY,NV,UT,CO,AZ,NM,WA,OR,CA,AK)- MONDAY TO TUESDAY

MirchiMasalay is largest online Asian grocer, offering produce and spices sourced from all over the world. We empower home cooks to create authentic Asian cuisine, offer interesting new ingredients for all your kitchen experiments.

All orders placed before 12:00 PM are delivered on the same business day (Applicable only for Illnois). Please check delivery time below, Exceptions apply and delivery time is not guaranteed.  For delivery updates, please send us e-mail on info@mirchimasalay.com

Monday            - 6 pm to 11 pm 

Tuesday            - 6 pm to 11 pm

Wednesday       - 6 pm to 11 pm

Thursday          - 6 pm to 11 pm 

Friday               - 6 pm to 11 pm 

Saturday           - 6 pm to  11 pm

Sunday             - 6 pm to  11 pm

Local Delivery- All the deliveries within Illinois (Chicago & surrounding suburbs) is considered local delivery

Shipping- All the deliveries out of Illinois is considered shipping out of state.

Shipping cost:

• All the orders delivered in Illinois are free of delivery charges.

Out of State:

• Orders being shipped out of Illinois over $100 are free of shipping
• Orders below $100 are charged flat rate fee of $50 (Min $50 order requirement)

Currently, due to COVID-19 we are not accepting any returns. 

ORDER CANCELLATION:

If you cancel your order AFTER it has been shipped, we cannot process any returns/refund. Meat order is non-refundable. Once order is confirmed and meat is processed, the customer is responsible for the charges.

Temporarily suspending product returns – in order to protect our employees and our customers from any additional risk, we will not be accepting returns of any merchandise until further notice. This policy is consistent at all our stores, as well as with all of our competitors. Once a produce has left the store, we cannot accept it back and give a refund.If you cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee on the Product cost before credit is issued.

If part of the order is shipped, and customer request cancellation then they will still be charged 20% cancellation fee on the remaining products ( This doesn't apply to meat products as meat products are non-refundable)

Halal is that which is permissible and lawful in Islam.

Zabiha are the rules of slaughtering an animal to make it Halal for consumption.

Meat is sold on gross weight. That means the net weight is post fat and skin clean up. You may lose up to 10-15% from the weight you asked for after being processed.

It takes 2-3 business days for the order to arrive. For out of state shipping (Non-Illinois), order will be processed within 48-72 business hours to ensure the temperature is cold enough for transportation. If the order is not shipped within 48-72 hours there can be multiple reasons (we are still waiting on receiving the products from the supplier) Once it is shipped, we will provide the tracking info. All international (Non-US) orders are shipped out on Monday.

Packages containing perishable items are shipped during following days in below regions,

-NORTHEAST(PA,NY,VT,NH,MA,CT,NJ,RI,NE)-MONDAY TO WEDNESDAY

-EAST NORTH CENTRAL (WI,IL,IN,OH,MI)-MONDAY TO WEDNESDAY

-WEST NORTH CENTRAL(ND,SD,NE,KS,MN,IA,MO)- MONDAY TO TUESDAY

-SOUTHATLANTIC(WV,DC,VA,NC,SC,GA,FL)- MONDAY TO TUESDAY

-EASTSOUTHCENTRAL (KY,TN,AK,MS)- MONDAY TO TUESDAY

-WESTSOUTHCENTRAL (AR,LA,OK,TX)- MONDAY TO TUESDSY

-WEST(MT,ID,WY,NV,UT,CO,AZ,NM,WA,OR,CA,AK)- MONDAY TO TUESDAY