ORDER CANCELLATION:

If the goods have been dispatched or delivered, but you have changed your mind, please give written notice via email of your wish to return the items to Mirchi Masalay within 2 working days of receipt.

You will not be entitled to this cancellation period should the item being considered for return be something that deteriorates quickly, has a limited expiration date or is frozen food. These non-refundable goods are defined under the term “perishable food and drink.”

Cancellation will be accepted only upon the customer’s written consent. We would request you to contact us at info@mirchimasalay.com as soon as you can after the cancellation. The consumer has a duty of care for the products during the cancellation period

CANCELLATION FEE:

There is a cancellation fee of $9.99 ( Whole/Partial Orders)

GUIDELINES TO CUSTOMERS TO CANCEL THE ORDER:

  • To cancel the order, customers need not pay any charge, but will be responsible for covering the cost of returning the goods.
  • You must notify us of your cancellation in writing by emailing info@mirchimasalay.com . Please talk to our customer care executive regarding the cancellation or the returning of the product; he/she may suggest some alternative ways of resolving your issue. However, If you decide to proceed, we will cancel your order or accept the returned product as desired.
  • We reserve the right to make a charge not exceeding our direct costs of recovering the goods, if you do not return the goods or return them at our expense.
  • Please let us know once you have cancelled the order or returned any product to our associate, so that we will be able to process the refund to your account. Refunds will be made within 3-5 working days, after the product is received at one of our locations.

TERMS & CONDITIONS TO CANCEL THE ORDER:

  • Customer has to bear the delivery fee to send the products back.

CUSTOMER'S RESPONSIBILITIES:

  • We advise customers to open their parcel as soon as they receive it. All fresh vegetables should be stored in a refrigerator and any frozen items should be put into a freezer upon delivery. If you are not happy with any item, please get in touch with our Customer Service Team within 24 hours of receiving the parcel by emailing info@mirchimasalay.com.

  • Please note that photo proof is needed for any quality complaints.

  • Customers are requested to sign for accepting the delivery.